Returns & Refunds Policy

Angela Ellis - London
Website: www.angelaellis.co.uk

Last updated: 19 December 2025

1. Our Commitment

At Angela Ellis - London, we are dedicated to offering luxury products of the highest quality. Your satisfaction is our priority.

2. Returns

  • If you are not entirely satisfied, you may return items within 14 days of receipt.

  • Items must be unused, in original packaging, and in a condition suitable for resale.

  • Certain items are non-returnable, including personalised products, gift cards, or items for hygiene reasons.

3. How to Return

  1. Contact us at info@angelaellis.co.uk with your order number and reason for return.

  2. We will provide instructions for returning your items.

  3. Customers are responsible for return postage unless the item is faulty or incorrect.

4. Refunds

  • Refunds will be processed within 7 business days of receiving the returned item.

  • Refunds will be made via the original payment method.

  • Shipping charges (unless due to our error) are non-refundable.

5. Faulty or Incorrect Items

  • If your item arrives damaged, faulty, or not as ordered, please contact us immediately.

  • We will arrange a replacement or full refund, including any shipping costs incurred.